Refund policy

A return can only be processed in case of a manufacturing defect. Return requests will not be accepted if a customer simply dislikes the product or if the product fails to meet the customer's satisfaction. We adhere to a 2-day return policy, meaning you have 2 days from the date of item receipt to initiate a return.

For a return to be eligible, the item must be in the same condition as when received—unworn, unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

The process of applying for a return is straightforward. To initiate a return, the buyer can request a return directly from the tracking page. The 'Request Return' button becomes available after successful product delivery and remains active for 2 days. Once you have successfully initiated the return request, the Ascot Team will review it and determine whether to accept or decline it. If the return is approved, the team will arrange for a pickup of the order. You should package the product in its original condition and await the pickup within 24-48 hours. Once the product reaches the Ascot Office, it will undergo a thorough inspection. If everything is in order, the team will process your refund within 2-4 working days. Please note that items returned without a prior return request will not be accepted.

If you have any inquiries regarding returns, please feel free to reach out to us at 0120-2987800.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Tampered or Opened Outer Packaging:

If you receive a product with tampered or opened outer packaging at the time of delivery, please do not accept the order. Instead, follow these steps:

  1. Politely refuse to accept the delivery.
  2. Immediately record a complete video showing the tampered or opened packaging, the product inside, the delivery person's details, and any other relevant information.

If you still proceed with accepting the parcel despite visible tampering, the company will not be liable for any claims, and you will not be eligible for a refund or replacement. Your prompt action is essential for us to ensure your satisfaction and security.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We appreciate your business and strive to provide the best service possible. This Return Policy outlines the terms and conditions for cancellations requested by customers while the product is in transit or out for delivery.

  1. Cancellation of Delivery: Customers may request the cancellation of delivery while the product is in transit or out for delivery. To initiate the cancellation process, please contact our customer service team at ascotgroups@gmail.com as soon as possible.

  2. Forward and Return Charges: If a customer chooses to cancel the delivery while the product is in transit or out for delivery, the customer will be responsible for covering both forward and return charges incurred by the courier service.

  3. Forward Charges: Forward charges refer to the costs associated with dispatching the product from our warehouse to the customer's location. These charges are non-refundable.

  4. Return Charges: Return charges include the fees associated with returning the product to our warehouse. These charges will be deducted from the refund amount if applicable.

  5. Timely Communication: It is crucial to communicate the cancellation request promptly to minimize forward and return charges. Delayed requests may result in additional fees.

  6. Refund Process: Upon the successful return of the product and inspection, a refund will be processed, minus the forward and return charges, to the original payment method.

  7. Exceptions: Exceptions to this policy may be considered on a case-by-case basis, such as in the event of a shipping error or product defect. Please contact our customer service team for assistance.

  8. Contact Information: For any inquiries or to initiate a cancellation request, please contact our customer service team at ascotgroups@gmail.com.

By proceeding with the cancellation of delivery, you acknowledge and accept the terms outlined in this Return Policy.

Thank you for your understanding and cooperation.