A return can only be processed in case of a manufacturing defect. Return requests will not be accepted if a customer simply dislikes the product or if the product fails to meet the customer's satisfaction. We adhere to a 2-day return policy, meaning you have 2 days from the date of item receipt to initiate a return.
For a return to be eligible, the item must be in the same condition as when received—unworn, unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
The process of applying for a return is straightforward. To initiate a return, the buyer can request a return directly from the tracking page. The 'Request Return' button becomes available after successful product delivery and remains active for 2 days. Once you have successfully initiated the return request, the Ascot Team will review it and determine whether to accept or decline it. If the return is approved, the team will arrange for a pickup of the order. You should package the product in its original condition and await the pickup within 24-48 hours. Once the product reaches the Ascot Office, it will undergo a thorough inspection. If everything is in order, the team will process your refund within 2-4 working days. Please note that items returned without a prior return request will not be accepted.
If you have any inquiries regarding returns, please feel free to reach out to us at 0120-2987800.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.